Frequently Asked Natural Shade Questions:
A customer has a woven wood shade with a broken cord lock. What would you recommend to help them?
Answer: Send replacement part with instructions or offer to pick up for repair if under 5 years old. Remake as ccl or cordless up to 5 years old. Look at the original ordwer to see if there are other shades in the same room and be aware of headrail differences. Consult with a team coach.
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