Frequently Asked Accounting Questions:
Does the customer have an unused (unapplied) credit memos?
Answer: In PIC, go to "Receivables" => "Credit Memos", then click in space beyond "Unapplied Only: Y" (which is the default) and key in the customer's PIC number. Any unapplied Credit Memos will be listed.
Screenshot example below (do not send to a customer):
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