Cordless Shade Just Received and Has a Broken Lift Cord- FAQ- YX NS

Modified on Wed, 16 Apr at 3:57 PM

Frequently Asked Natural Shade Questions:

A customer just received their woven wood shade and there is a broken lift cord. What should we do?
Answer: Remake it – the customer just bought it.

Clutch and motorized can easily be restrung, but we will allow a remake if they are uncomfortable doing the repair.

We can send them new cording, or if the break is right at the toggle they can fix without new cording.