Shade out of brackets and cord loose- FAQ- NS

Modified on Wed, 16 Apr at 4:02 PM

Frequently Asked Natural Shade Questions:

A motorized woven wood shade arrives, and it has come out of the brackets and the cords are now loose and it needs to be fixed. What would you tell them to do?  
Answer: Lay the shade down and extend the lift cords all the way.  Then, wrap the cords back on the spools and make sure the cord is in the notch on the spool.  Lowering it in the window or on the floor or a table is key so the cords are extended.

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