Frequently Asked Sliding Panel Questions:
A customer ordered a 3 panel track absolute roller sliding panel. When opened, the front panel is not catching on the back panel. Can we send a part from Ohio?
Answer: They are missing the eyelet - PTC05-1-W (or white) or -S for Silver. We can send that along with a 1.5mm allen key. The front glider gets an eyelet, it goes in the little notch on the back side of the front glider.
We do not use a T-stopper on the front glider because it would have a piece that juts out in front of the glider/panels. The piece that the wand clips to is the drive eye, installed by UWC as it requires drilling a hole in the glider to install.
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