Frequently Asked Roller Shade Questions:
A customer has a roller shade with 2 shades in one cassette. There is a squeaking noise coming from the middle of the shade. What is it most likely to be?
Answer: It is most likely that the two plastic idle ends are hitting each other – plastic on plastic. This has been fixed. The factory now inserts a screw through the top of the cassette between the two brackets to keep them separated enough that the idle ends won't touch. Seen in orders older than Sept 24 (2022/3) or later.
To test if this is the cause of the noise, they can slide a business card in between the two brackets. If the squeak goes away, the brackets were the issue.
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