2.25.26 Soft Treatments - ILU ST - FAQ

Frequently Asked Soft Treatment Questions:

Drapery FAQ:

1. (DR) When there is more than one fabric width seamed together for Drapery, will the factory add a weight at the bottom of each seam?

• No, 4" double turned bottom hem (sheer and non sheer) is made with two weights, one located at each corner of the drapery panel. Euro hem (sheer only) is made with a weight chain across the bottom of the drapery panel

2. (DR) Is self lined drapery available?

Self Lined drapery is when the face fabric is on both sides of the panel. Typically used to separate spaces, or in doorways.

• This is not currently programmed into the product, but can be handled on a case by case basis. Please contact the Product Management and Marketing Team. 
  

3. (DR) Can fabric tie back be ordered in a different color than the drapery panel fabric?

• This is not currently programmed into the product, but can be requested on a case-by-case basis. Please contact the Order Processing team.
• If we see an increase in requests, we may consider adding this option to the collection.

4. (DR) If a customer wants to order a shorter length panel (sill or apron length) can the customer request a hem length shorter than the standard 4" double turned hem?

• The bottom hem is finished with a blind stitch and should not be visible from the face of the panel. However, we should be able to accommodate this request on a case-by-case basis. Please contact the Order Processing team.

5. (DR) What kind of buckram is used on sheer panels?

• Sheer! It will not be visible through the sheer fabric.

7. (DR) If a customer would like a sample of the Vako Snap Tape we use for our Ripple style drapery, can we provide them a sample?

• We are working on getting a roll of the snap tape (standard and sheer in our warehouse for requests (1.23.26).

8. (DR) Can a customer choose where the pattern placement starts? 

• No, pattern placement is not customizable. The fabric pattern placement will start at the top of the panel. 

Roman Shade FAQ:

1. (FRS) Can the customer choose where the pattern placement starts?

• No, custom placement is not an option.
• Explanation: Roman Shades made with a patterned fabric will be made as a standard with the pattern centered on the shade from the top down.  (We are working on photography to show this)
  • If shades are noted as side by side and the same length, the pattern will be matched horizontally across the shades. 
  • If shades are noted as side by side but with different lengths the pattern will be made as the standard, centered from top of the shade down.

2. (FRS) Can customers order shades as motor ready?

• This option is not currently programmed into PIC but can be done on a case-by-case basis. Please contact the Order Processing team. 

3. (FRS) Can a customer order a loose valance only?

• This option is not currently programmed into PIC and needs to be reviewed on a case by case basis. Please keep in mind that depending on the width of the valance the fabric may require seaming. Please contact the Order Processing team. 

4. (FRS) Can a customer order a custom length valance?

• This is not currently programmed into the product, but can be requested on a case-by-case basis. Please contact the Order Processing team. 

5. (FRS) Can a customer request custom seam placement on their roman shades?

• Yes, the customer can request custom seam placement, the seam placement must be clearly noted in the General Comments section of the order. 
  • i.e left seam 24" from left edge of shade, right seam 25" from right edge of shade
• Explanation: customers may ask for this when trying to match the seams with the window mullion location.