Frequently asked Natural Shade Question:
Question:
There are holes in my blackout liner that looked burned, what do I do?
Answer:
This is caused by the cord of the shade rubbing against the liner, causing friction. This is common when mounted to things like doors, where the fabric is pressed right up to the glass, increasing the likelihood that the cords are contacting the liner.
Explanation:
This is most common with cordless natural shades because the tension on the cord is much higher than that of other control types. BLACKOUT LINER = LINER > BLACK BLACKOUT COATING > WHITE BLACKOUT COATING
The black that you see is actually the middle layer in between the face liner and the white acrylic coating. This is not a burn mark, it is just exposing the middle layer acrylic (black blackout) coating.
Solution:
The shade will need to be remade. It is recommended by the factory to reverse the liner, not required. 

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